Starter
For small teams starting with one or two lines.
199AED / per month
Request a demo - Up to 5 agents
- 3 simultaneous calls
- 2 numbers
- Call recording
Cloud call center · Arabic & English A complete cloud call center
A complete cloud call center
on the lines you already have
Connect your SIM, landline or PBX to the cloud and let your team answer from a browser or phone, wherever they are. IVR, queues, recording, reports and an AI voice assistant — with no intermediary provider and no per-minute fees.
- Keep your number
- No middleman provider
- Arabic and English
4kinds of lines you can connect
16features in one platform
2languages: Arabic and English
0per-minute fees from QuipCalls
How it works
From your customer’s ring to your agent’s headset
Your line stays with your operator. A small bridge at your office carries the call over the internet to the cloud, where everything is managed.
Customer calls
your usual company number
Your existing line
SIM, landline, PBX or SIP
The bridge
carries the call over the internet
QuipCalls cloud
IVR, AI assistant, queue
Your agent answers
in the browser or mobile app
Bring your own line
Any line your company owns will do
We do not port your numbers or sell you minutes. You stay with your operator and your plan, and we add the call center on top.
SIM card
Through a GSM gateway, or a dedicated Android phone that carries calls and text messages.
Landline
Plugged into a palm-sized FXO gateway.
Existing PBX
Your PBX (Yeastar, Grandstream, 3CX…) stays on the operator’s line and passes calls through.
Operator SIP trunk
Connects straight to the cloud with no device at all.
The bridge is the one that connects to the cloud, so you need no static IP address and no port forwarding on your router. How lines are connected
Features
Every call center tool, in one dashboard
What used to need a PBX and scattered software is now settings you adjust yourself in minutes.
IVR menus
“Press 1 for sales, 2 for support” menus that greet and route callers without a receptionist.
Queues & call distribution
Fair call distribution, with an automatic callback instead of a long wait.
Call recording
Automatic recording, fast search, and permissions that decide who listens.
Learn moreLive monitoring
Who is talking, who is waiting and the longest wait — with listen, whisper and join.
Learn moreReports & analytics
Service level, abandoned calls and every agent and queue — with Excel export.
Learn moreBrowser softphone
A headset and a browser: answer, transfer, hold and categorise on one screen.
Learn moreSMS inbox
Your company SIM’s texts in one inbox, with replies sent from the same number.
Learn moreCall & SMS campaigns
Automatic dialling of a list, with answered calls handed straight to an agent or an AI assistant.
Learn more AI
A voice assistant that answers, and analysis that listens to every call for you
AI that works inside the call flow itself: it answers frequent questions in a natural voice, then summarises every call and reads the customer’s mood.
- Answers in Arabic and English
A natural voice conversation that answers from your company’s information and transfers to a person when needed. - A summary and mood for every call
Know what was said and who was unhappy without playing the recording. - Tags and a scorecard draft
Automatic tags and a ready scorecard for the supervisor to approve.
A screen for every role
Admins configure, supervisors watch, agents answer
Everyone opens the dashboard and finds only what concerns them, with no crowded menus.
Company admin
Builds the system and owns the full picture.
- Numbers, IVR and queues
- People, roles and permissions
- Line bridges and the AI assistant
Supervisor
Eyes on what is happening now.
- Live monitoring, listen and whisper
- Reports and alerts
- Call quality evaluation
Agent
One screen for all the work.
- A phone in the browser or the app
- Caller name and history
- Category and note after the call
Agent app
The company extension in every agent’s pocket
The QuipCalls app for iPhone and Android takes queue calls and dials out from the company number, and rings even when the app is closed.
- Caller name and company before answering
- Transfer, hold, mute and speaker
- Call history and recordings
- SMS and company contacts
Explore the app Coming soon to the App Store and Google Play
Why QuipCalls
Built for the region’s companies, not translated for them
No middleman provider
We do not stand between you and your operator. Your lines, numbers and plans stay in your name, with no per-minute fees from us.
Arabic from the ground up
The interface was designed in Arabic and right-to-left first, with complete English and a dark mode.
Your account is isolated
Every company has its own data, people and recordings, visible to nobody else.
Servers in the UAE
The platform runs from a data center in Abu Dhabi, for clearer audio and lower delay for customers in the region.
Solutions
Every team works its own way
From a clinic with one line to a customer service center with dozens of agents.
Customer service
Fair queues, shorter waits and a supervisor who sees everything live.
Sales teams
Automatic dialling campaigns, follow-up on every lead and an app for reps in the field.
Clinics & medical centers
Organised appointment calls, and patients answered even after hours.
Real estate
Fair distribution of buyer calls, answered from the field on the company number.
E-commerce
Organised support for orders and returns that copes with peak season.
Small business
IVR, distribution and voicemail on your existing line, without a PBX.
Pricing
A flat monthly price for the size of your team
No per-minute fees and no long contracts. Your calls are billed by your operator as usual.
Business
For companies that need recording and a larger team.
599AED / per month
Request a demo - Up to 25 agents
- 15 simultaneous calls
- 10 numbers
- Call recording
Enterprise
For large, multi-team contact centers.
1,999AED / per month
Request a demo - Up to 200 agents
- 100 simultaneous calls
- 50 numbers
- Call recording
Blog
Practical guides to running a call center
AI Voice Agents for Customer Service: A Practical Guide
What AI voice agents do well on customer calls, where a human is still needed, how to write their instructions, set safe limits and review transcripts.
Call Center KPIs That Matter and How to Read Them
Learn the call center KPIs that matter: service level, average wait, abandon rate, handle time and first-call resolution, and what to do when each is off.
Call Queue Strategies: Longest Idle, Round Robin, Ring All
Compare call queue strategies: longest idle, round robin and ring all. Learn when each fits, plus wrap-up time, queue timeouts, hold music and announcements.
Frequently asked questions
What is QuipCalls?
A cloud call center platform that manages your company’s calls: IVR, queues, recording, reports and an AI voice assistant. It runs on your existing lines and your team uses it from a browser or the mobile app.
Do I have to change my company number or operator?
No. Your number and line stay with your operator. You connect the line to the platform through a small bridge at your office, or directly if it is a SIP trunk.
Do you sell numbers or call minutes?
No. We provide the software only. Calls travel over your line and are billed under your plan with your operator; we add no per-minute fees.
What do I need to get started?
At least one line (SIM, landline, PBX or SIP trunk), a suitable bridge for it, a stable internet connection, and a computer or phone for each agent.
Can agents work outside the office?
Yes. Agents answer from anywhere with internet, in the browser or the app, and the supervisor sees them in the live monitor.
How long does setup take?
Setting up the account, queues and IVR takes a single session. Connecting the line depends on its type and whether you already have the bridge device.
Ready to run your call center on the lines you already have?
Tell us how many agents you have and what kind of lines you use, and we will show you the system working for your case, step by step.