The agent app: your company extension in your pocket
The rep in the field and the agent working from home are part of the call center too. The QuipCalls app turns an agent’s phone into their company extension: it takes queue calls and dials out from the company’s number, not a personal one.
Rings while the app is closed
A call notification wakes the app, so the agent answers like any ordinary phone call.
Always from the company number
The customer sees the company’s number, and the agent’s personal number stays private.
Every in-call tool
Mute, hold, speaker, keypad, and transfer to a colleague, a queue or an outside number.
Knows who is calling
Name, company and queue before answering, then a category and a note after the call.
History, contacts and messages
Call history with recordings, company contacts, and text messages for those permitted.
Arabic and English, light and dark
A complete interface in both languages, with dark mode.
How to get started
The admin creates the account
The same agent account used in the dashboard.
The agent signs in
With the email and password provided by the company admin.
They go “available”
And calls from their queues reach their phone.
Frequently asked questions
Does the app need its own account?
It needs an account with a company that uses QuipCalls. The company admin creates it and provides the sign-in details.
Does the app use the agent’s mobile minutes?
No. The call travels over the internet (Wi-Fi or mobile data) to the company’s line and is not counted against the agent’s SIM minutes.
Does the app read my personal contacts?
No. The app does not read your contacts, photos or location, and uses the microphone during calls only.
Related features
Browser softphone
A headset and a browser: answer, transfer, hold and categorise on one screen.
Learn moreSMS inbox
Your company SIM’s texts in one inbox, with replies sent from the same number.
Learn moreContacts
The customer’s name, company and tags on screen the moment the phone rings.
Learn moreReady to run your call center on the lines you already have?
Tell us how many agents you have and what kind of lines you use, and we will show you the system working for your case, step by step.