Call center reports: clear numbers you can act on
How many calls did we miss yesterday? At what hour does the pressure build? Who needs coaching? QuipCalls reports answer these directly and explain each number in plain language instead of cryptic tables.
Period summary
Answered, missed and abandoned calls, service level, and average and longest wait for the period you choose.
A report per agent
Number of calls, talk time, wrap-up time, breaks by reason, and their day in detail.
A report per queue and number
Which queue is under pressure and which number takes the most calls.
When callers give up
How many callers hung up within each wait time, so you learn your customers’ patience and staff accordingly.
Distribution by hour
See the peak hours to plan shifts and breaks.
Excel and scheduled reports
Export any report to Excel, or receive it by e-mail daily, weekly or monthly.
How to get started
Choose the period
Today, this week, this month, or a range you set.
Read the summary, then the detail
From the big picture down to the agent and the queue.
Export or schedule
Excel in one click, or a recurring e-mail that arrives without opening the dashboard.
Frequently asked questions
What is the service level?
The share of calls answered within the target time you set for each queue, for example within 20 seconds.
What is the difference between a missed and an abandoned call?
An abandoned call was ended by the caller while waiting in the queue. A missed call ended unanswered for other reasons, such as a timeout or after hours.
Can I export the data?
Yes. Every report and the call log can be exported to an Excel file.
Related features
Live monitoring
Who is talking, who is waiting and the longest wait — with listen, whisper and join.
Learn moreAlerts & scheduled reports
An alert when waits grow or a line drops, and a recurring Excel report in your inbox.
Learn moreCall quality evaluation
Scorecards with criteria and points, and a draft filled by AI for the supervisor to approve.
Learn moreRelated articles
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