A call center for customer service: faster answers, shorter waits, full visibility
A customer service team is judged on two things: how long the customer waited and whether the problem was solved. QuipCalls gives you the tools for both: distribution that stops calls piling up, and oversight that shows where things go wrong before anyone complains.
The challenges we hear
Customers wait, then hang up
At peak hours calls pile up and nobody knows how many callers are waiting right now.
Calls reach the wrong person
The customer explains the problem twice because the call was not routed to the right department from the start.
No clear numbers
The manager asks “how many calls did we miss yesterday?” and gets no reliable answer.
How QuipCalls helps
An IVR that routes first time
A short menu takes the customer straight to billing or technical support.
Callback instead of waiting
The customer presses a key and hangs up, and the system calls back at their turn.
Live monitoring and alerts
The supervisor sees who is waiting and can pick up the call, and is alerted when pressure builds.
Service-level reports
Answered, abandoned and wait time per queue and agent, with Excel export.
Frequently asked questions
Do we need to change our current support number?
No. You connect your existing line to the platform and your number stays as customers know it.
Can agents work from home?
Yes. Agents answer from the browser or the mobile app wherever they are, and the supervisor sees them in the live monitor as if they were in the office.
Ready to run your call center on the lines you already have?
Tell us how many agents you have and what kind of lines you use, and we will show you the system working for your case, step by step.