A call center for clinics and medical centers: no appointment lost to a busy line
A patient who finds the line busy books elsewhere. Organise your clinic’s calls so every caller reaches bookings or the right department, and after-hours calls no longer go unanswered.
The challenges we hear
The front desk line is always busy
One receptionist answers booking, enquiry and results calls all at once.
After-hours calls are lost
A patient calls in the evening to book and nobody answers.
No-shows
Nobody has time to call every patient with a reminder.
How QuipCalls helps
An IVR for each department
“Press 1 for bookings, 2 for the lab, 3 for enquiries” — each key reaching its own queue.
An AI assistant after hours
It answers questions about opening hours, location and frequent topics, and takes the patient’s request.
Appointment reminders
A call or SMS campaign reminding tomorrow’s patients of their appointments.
Patient name on ring
Know who is calling before you answer, with a recording that documents what was agreed.
Frequently asked questions
Does the AI assistant book the appointment itself?
The assistant answers questions, takes the patient’s request and transfers to the right member of staff. The booking itself is made in your appointment system by your staff.
Is patient call data isolated?
Yes. Every organisation’s account is fully isolated, and recordings can be played only by people you permit. Check the health-privacy requirements in your country before enabling recording.
Ready to run your call center on the lines you already have?
Tell us how many agents you have and what kind of lines you use, and we will show you the system working for your case, step by step.