Call recording: every call kept, and found in seconds
Recordings settle disputes, train new agents and show you what customers actually say. In QuipCalls the recording is stored with the call itself in the log: who called, who answered, how long they waited and how it ended.
Automatic recording
Inbound and outbound calls are recorded without the agent pressing anything.
Play and download from the log
Play the recording straight from the call’s page, or download it when you need to.
Search that finds the call
Filter by date, number, agent, queue, outcome, wait time or tag.
A dedicated listening permission
Decide who may play recordings; agents only see their own calls.
Ready for analysis and scoring
From the same page, analyse the call with AI or score it with a quality scorecard.
How to get started
Choose a plan with recording
Recording is included in the Business and Enterprise plans.
Take calls as usual
Every call is saved with its recording automatically.
Review from the call log
Search, listen, then categorise, score or analyse.
Frequently asked questions
Where are recordings stored?
On the platform’s servers inside your company’s account, isolated from every other company, and reachable only by people you gave the listening permission.
Do I have to tell callers the call is recorded?
Call-recording rules differ by country. The safe practice is to add “this call is recorded for quality purposes” to your IVR greeting and to check the rules where you operate.
Can an agent delete a recording?
No. Agents see their own calls and can listen if permitted; data management stays with the company admin.
Related features
AI call analysis
Summary, customer mood, topics and automatic tags — without playing every recording.
Learn moreCall quality evaluation
Scorecards with criteria and points, and a draft filled by AI for the supervisor to approve.
Learn moreRoles & permissions
Built-in and custom roles, with a permission for every page and action.
Learn moreRelated articles
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