How QuipCalls works
The idea is simple: your line stays with your operator, and a small device at your office carries its calls over the internet to the cloud. The IVR, queues and recording run there, and from there the call reaches your agent wherever they are.
The call path, step by step
The call engine in the cloud makes the decisions: which company owns this number, which menu plays, and whose phone rings.
Customer calls
your usual company number
Your existing line
SIM, landline, PBX or SIP
The bridge
carries the call over the internet
QuipCalls cloud
IVR, AI assistant, queue
Your agent answers
in the browser or mobile app
Four steps to go live
We identify your lines
SIM, landline, PBX or SIP trunk — each has its own way of connecting.
You connect the line to the cloud
Add a “line bridge” in the dashboard and it gives you the details to enter in the device once.
You set the call path
Numbers, IVR, queues, business hours and people — all from the dashboard.
Your team starts answering
In the browser or the mobile app, while you follow along in the live monitor and reports.
Which bridge suits your line?
Every line needs a bridge that turns it into SIP, the language internet telephony systems speak.
| Your line | The bridge | Simultaneous calls | SMS |
|---|---|---|---|
| SIM card | A GSM gateway such as Dinstar UC2000 or Yeastar TG | One per SIM | No |
| SIM card | A dedicated Android phone with the QuipCalls Bridge app | One per SIM | Yes, both ways |
| Landline | An FXO gateway such as Grandstream HT813 | One per line | No |
| Existing PBX | The PBX itself (Yeastar, Grandstream, 3CX…) | As many as the PBX has lines | No |
| SIP trunk over the internet | Nothing — direct connection | According to your subscription | No |
What you need at your office
Stable internet
Each call needs roughly 100 kbps in each direction. A steady connection matters more than a fast one.
No static IP, no port forwarding
The bridge is the one that connects to the cloud, so it works behind any ordinary router.
Constant power for the bridge
The device has to stay on; if it drops, you receive a “line offline” alert.
A headset for each agent
A headset with a computer, or the agent’s own phone with the app.
A regulatory note: You use your own licensed lines from your operator and we provide the software. Telecom rules differ from country to country, so check your operator’s terms and your national regulator — especially when SIM cards are used in call gateways.
Frequently asked questions
Is my number transferred to you?
No. The number stays registered in your name with your operator. If you stop the service, you unplug the bridge and your line is back as it was.
What happens if the internet at my office goes down?
The bridge stops delivering calls until the connection returns, and you receive a line-offline alert. We recommend a backup internet line for offices that depend on the phone.
Does any Android phone work as a bridge?
No. The bridge phone needs special system access (root) and a supported model, and the app has a diagnostics screen that tells you whether your phone is suitable before you rely on it. A GSM gateway is the simpler option if you do not need SMS.
How many calls can I take at once?
As many as your lines carry: each SIM or landline carries one call, a PBX or SIP trunk as many as its channels — within your plan limit.
Can I connect more than one kind of line?
Yes. One company can connect SIMs, landlines and a PBX together and send each number to its own destination.
Ready to run your call center on the lines you already have?
Tell us how many agents you have and what kind of lines you use, and we will show you the system working for your case, step by step.