Alerts and scheduled reports: know about a problem the moment it happens
Nobody sits in front of the live monitor all day. Decide once what deserves your attention and let the system tell you when it happens: a queue under pressure, no agents available, or a line that stopped working.
Metrics you can watch
Callers waiting now, longest wait, abandoned calls and abandon rate, service level, available agents and lines offline.
A limit you set
“More than 5 waiting” or “service level below 80%” within a window you choose, for one queue or all of them.
Three channels
In the dashboard, a notification on supervisors’ phones, or e-mail.
No noise
A cool-down stops the same alert repeating every minute.
Scheduled reports
An Excel file with the summary, agents, queues and numbers arrives daily, weekly or on the first of each month.
How to get started
Create the alert
Choose the metric, the limit and the queues.
Choose where it reaches you
The dashboard, the supervisor’s phone or e-mail.
Schedule reports
Set the content, the frequency and the hour.
Frequently asked questions
Am I alerted if the company line goes down?
Yes. The “lines offline” alert fires when the bridge device stops reaching the platform, so you know before customers complain.
Do alerts arrive on the phone?
Yes, as a notification on supervisors’ phones through the QuipCalls app.
Related features
Live monitoring
Who is talking, who is waiting and the longest wait — with listen, whisper and join.
Learn moreReports & analytics
Service level, abandoned calls and every agent and queue — with Excel export.
Learn moreQueues & call distribution
Fair call distribution, with an automatic callback instead of a long wait.
Learn moreRelated articles
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Learn the call center KPIs that matter: service level, average wait, abandon rate, handle time and first-call resolution, and what to do when each is off.
How to Connect Your Existing Number to a Cloud Call Center
Keep your existing SIM, landline, PBX line or SIP trunk and connect it to a cloud call center through a small on-site bridge device, with no number porting.
How to Reduce Abandoned Calls in Your Call Center
Practical ways to reduce abandoned calls: measure when callers give up, shorten the IVR, staff by hour, alert supervisors, offer voicemail and call back fast.
Ready to run your call center on the lines you already have?
Tell us how many agents you have and what kind of lines you use, and we will show you the system working for your case, step by step.