Contacts: know who is calling before you answer
The difference between “Hello, who is this?” and “Good morning, Mr Khalid” is a contact list connected to the phone. Save your customers once and the system recognises them on every inbound and outbound call.
Caller name on ring
Name, company and tags such as VIP appear before the agent picks up.
Search and call in one tap
Search by name or number and call from the company’s number.
Numbers in one format
Numbers are stored in international format for your company’s country, so they match whether the call arrives in local or international form.
Blocklist
Calls from blocked numbers are rejected automatically and never reach agents.
Available in the mobile app
The same contacts in the agent app on iPhone and Android.
How to get started
Add your customers
Name, number, company and tags.
Take calls
The system matches the caller’s number and shows their details to the agent.
Call from the list
Find the customer and call them from the company’s number.
Frequently asked questions
Does the customer see the agent’s personal number?
No. Outbound calls leave from the company’s number, and that is the only number the customer sees.
Can other companies see my contacts?
No. Each company’s account is fully isolated: its contacts, calls and recordings are visible to nobody else.
Related features
Browser softphone
A headset and a browser: answer, transfer, hold and categorise on one screen.
Learn moreQueues & call distribution
Fair call distribution, with an automatic callback instead of a long wait.
Learn moreSMS inbox
Your company SIM’s texts in one inbox, with replies sent from the same number.
Learn moreReady to run your call center on the lines you already have?
Tell us how many agents you have and what kind of lines you use, and we will show you the system working for your case, step by step.