SMS on your company number: read and answered by your team
Many customers prefer a short text to a call. When your company SIM is connected through a bridge phone, its text messages appear in the dashboard as conversations, and whoever you permit replies — from the number the customer already knows.
Conversations, not scattered texts
Each customer has one thread with incoming and outgoing messages in order.
Replies from the company number
The message leaves from the SIM that received it, so the customer never sees an unfamiliar number.
Two separate permissions
Who reads messages and who sends them, set per person or role.
Automatic missed-call apology
When a customer calls and nobody answers, they receive a text in your company’s name promising a callback.
SMS campaigns
Send a message to a list of numbers from your SIM, with each customer’s name inserted.
How to get started
Connect the company SIM
Through an Android phone that acts as the bridge and holds the SIM.
Grant permissions
Choose who reads and who replies.
Reply from the dashboard or the app
Messages arrive instantly and are kept in the customer’s thread.
Frequently asked questions
Do I need an SMS provider?
No. Messages travel through your own company SIM and its bundle from your operator, with no intermediary provider.
Does SMS work with a landline or SIP trunk?
Text messages are specific to SIMs connected through the Android bridge phone. Landlines and SIP lines carry calls only.
Can every agent read the messages?
Only those given the “view messages” permission; sending is a separate permission.
Related features
Call & SMS campaigns
Automatic dialling of a list, with answered calls handed straight to an agent or an AI assistant.
Learn moreContacts
The customer’s name, company and tags on screen the moment the phone rings.
Learn moreRoles & permissions
Built-in and custom roles, with a permission for every page and action.
Learn moreRelated articles
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