An IVR that gets every caller to the right team the first time
The IVR is the first thing your customer hears. In QuipCalls you build the menu in the dashboard: upload a greeting in your own voice or generate it from text, pick a destination for each key, then attach it to your company number. No PBX and no technician, and every change applies to the very next call.
Your voice, or a generated one
Upload a recorded greeting, or type the text and let a clear voice read it — no studio and no recording session.
Every key has a destination
A queue, a specific agent, a sub-menu, voicemail or the AI voice assistant, chosen from a drop-down.
No caller gets lost
A dedicated message for a wrong key before the menu repeats, and a set destination when the caller presses nothing.
Multi-level menus
Start with a language choice and continue with one menu per language, or branch a main menu into departments.
Tied to business hours
The same number reaches the menu during working hours and voicemail or the AI assistant after hours.
Test before going live
The simulator places a fake call through the whole menu, so you can check the path before a real line is connected.
How to get started
Prepare the greeting
Upload the audio or generate it from text on the Audio prompts page.
Define the keys
Create the menu and give each key a destination: a queue, an agent, another menu or an AI assistant.
Attach it to a number
On the Numbers page, point your company number to the menu and try it in the simulator.
Frequently asked questions
Do I need a PBX or any hardware to run the IVR?
No. The menu runs in the cloud. All you need is to connect your existing line to the platform through a small bridge device, or directly if your line is a SIP trunk.
Can the IVR be in Arabic and English?
Yes. The greeting is an audio clip in any language you like, and the first menu can be a language choice that leads to one sub-menu per language.
What happens when the caller presses nothing?
You decide: repeat the menu, send the caller to a general queue, or to voicemail — the call never ends in silence.
Related features
Queues & call distribution
Fair call distribution, with an automatic callback instead of a long wait.
Learn moreBusiness hours & voicemail
Working schedules and holidays, plus a one-tap manual open or close for emergencies.
Learn moreAI voice assistant
Answers in a natural voice from your company’s information and hands over to a person when needed.
Learn moreRelated articles
IVR Guide: How to Design a Phone Menu Callers Can Follow
What an IVR auto-attendant is and how to design a clear phone menu: short options, the right order, after-hours handling, a path to a human, and testing.
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Ready to run your call center on the lines you already have?
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