A call center for online stores: order and delivery support without the chaos
“Where is my order?” is the question that fills every online store’s lines. Organise order, returns and delivery calls and take the pressure off your team in peak season without permanent hires.
The challenges we hear
Repeated questions drain the team
Most calls are about order status, delivery time and the returns policy.
Seasonal peaks
During sales and holidays the number of calls suddenly doubles.
Unconfirmed cash-on-delivery orders
Shipments go out and are refused because nobody confirmed the order.
How QuipCalls helps
An AI assistant for frequent questions
It answers on returns policy and delivery times from the knowledge base and transfers the rest to an agent.
Order confirmation campaigns
The system calls the customers and hands those who answer to an agent who confirms the order.
Tags and customer mood
See the share of complaints and refund requests from automatic call analysis.
An alert under pressure
You are alerted when waiting callers increase, so you can add agents to the queue at once.
Frequently asked questions
Can the AI assistant look up a customer’s order?
The assistant answers from the information you write for it (policies, timings and frequent questions). A question about a specific order is transferred to an agent with access to the order system.
Can I add agents for the peak season only?
Yes. Add temporary agent accounts within your plan limits, and they work from home in the browser or the app.
Ready to run your call center on the lines you already have?
Tell us how many agents you have and what kind of lines you use, and we will show you the system working for your case, step by step.