Frequently asked questions
Direct answers to what we are asked most. Can’t find your question? Get in touch.
About the platform
What is a cloud call center?
A system that manages your company’s calls from servers on the internet instead of a PBX in your office: it takes the call, plays the IVR, distributes it to agents, records it and reports on it. Your team needs only a browser or a mobile app.
What makes QuipCalls different from cloud telephony providers?
Most providers sell you numbers and minutes through them. QuipCalls runs on your own lines: your number stays with your operator, we charge no per-minute fees, and you pay a flat monthly price for the platform.
Is the interface in Arabic?
Yes. The dashboard and the mobile app were designed in Arabic and right-to-left first, with complete English and a dark mode, and each user picks their language.
Which countries does QuipCalls work in?
The platform is based in the UAE and serves companies in several countries. Each company has its own country, time zone and number format. Check the telecom rules in your country before commercial use.
Lines and numbers
Do I need to change my number?
No. You connect your existing line to the platform and your number stays as your customers know it.
Which kinds of lines are supported?
SIM cards (through a GSM gateway or an Android bridge phone), landlines (through an FXO gateway), existing PBXs, and operator SIP trunks.
Do I need a static IP address?
No. The bridge connects out to the cloud, so it works behind any router with no port forwarding.
Where do I buy the bridge device?
From any telecom equipment supplier in your country. We tell you the right model for your kind and number of lines.
Calls and team
Does an agent need a desk phone?
No. They answer in the browser with a headset, or in the QuipCalls app on their phone.
Are calls recorded?
On the Business and Enterprise plans calls are recorded automatically and can be played from the call log by those with permission.
Can a supervisor listen to a call in progress?
Yes: silent listening, whispering to the agent or joining the call, plus picking up a waiting call on their own phone.
Can I try the system before connecting a real line?
Yes. The dashboard includes a simulator that places fake calls and messages through the same path as real ones.
AI
How does the AI voice assistant work?
You write its instructions and your company’s information, choose its voice and language, then point a number or an IVR key to it. It talks to the caller by voice and transfers to a person when needed.
Who pays for the AI?
You use your company’s own key with the AI provider, which bills you directly for usage.
Is every call analysed automatically?
Your choice: analyse a single call in one click, or switch on automatic analysis for recorded calls.
Security and account
Is my company’s data isolated from others?
Yes. Each company is a fully separate account: its people, numbers, calls and recordings are visible to no other company.
Where is the data hosted?
On servers in a data center in Abu Dhabi, UAE.
How do I cancel?
Contact us at any time. Unplug the bridge and your line is back as it was, and you can ask for an export of your data before the account is closed.
Ready to run your call center on the lines you already have?
Tell us how many agents you have and what kind of lines you use, and we will show you the system working for your case, step by step.