Browser softphone: agents answer from any computer, nothing to install
No desk phones and no software to install. An agent opens the QuipCalls dashboard in the browser, sets their status to “available”, and calls start arriving in their headset with the caller’s name and the queue it came from.
Runs in the browser
WebRTC inside the browser itself: nothing to install or configure on the agent’s computer.
Full control during the call
Mute, hold, keypad, and transfer to a colleague, a queue or an outside number.
Knows who is calling
The customer’s name and the queue appear with the ring, and their call history is one click away.
Category and note after the call
During wrap-up the agent picks a call category and writes a note before the next call arrives.
Clear status
Available, on break with a reason, or off duty — visible to the supervisor in real time.
Connection check
An indicator shows the state of the phone, internet and sound, so the agent knows the cause of a problem before reporting it.
How to get started
Add the agent
Their email, role and internal extension on the Team page.
They open the dashboard
Sign in from the browser and allow microphone access.
They go “available”
And calls from their queues start arriving.
Frequently asked questions
Which browsers are supported?
Modern browsers with WebRTC support such as current versions of Chrome, Edge, Safari and Firefox.
Does an agent need a desk phone?
No. A headset plugged into the computer is enough, and people on the move use the mobile app.
Can agents call each other?
Yes. Every agent has an internal extension and internal calls between colleagues are available.
Related features
Agent mobile app
Company calls on the agent’s phone — it rings even when the app is closed.
Learn moreContacts
The customer’s name, company and tags on screen the moment the phone rings.
Learn moreQueues & call distribution
Fair call distribution, with an automatic callback instead of a long wait.
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