Terms of use
These terms govern the use of the QuipCalls platform, its apps and this website, provided by GO RICH MARKETING LLC. By using the service you agree to them.
Last updated:
1. The service
QuipCalls is cloud call center software that manages a company’s calls and messages over the telecom lines the company holds with its operator. We provide the software only; we are not a telecom operator and we do not provide numbers or call minutes.
2. Accounts
A company account is created by agreement with us, and the company’s administrator creates its employees’ accounts. You are responsible for keeping sign-in details confidential, for everything done through your account, and for telling us about any unauthorised use.
3. Subscription and payment
The service is a monthly subscription according to the agreed plan and its limits (agents, simultaneous calls, numbers). Published prices exclude taxes where applicable. We may change prices with prior notice, effective from the next billing cycle.
The costs of telecom lines, bridge devices and AI providers are borne by the subscriber directly with their suppliers.
4. Telecom lines and compliance
You are responsible for making sure your use of your lines through the platform complies with your operator’s terms and the telecom regulations of your country, including the use of SIM cards in call gateways, call recording and informing callers of it, and automatic dialling and bulk messaging and the consent of recipients.
5. Acceptable use
The service must not be used for:
- Any unlawful or fraudulent activity, or impersonating another party.
- Unsolicited nuisance calls or messages.
- Attempting to access another company’s data, disrupt the service, or test its security without permission.
- Reselling the service or passing it to a third party without our consent.
We may suspend an account that breaches these terms.
6. Emergency services
QuipCalls is not a replacement for a telephone line for emergency services. Do not rely on it to call emergency numbers.
7. Your data
Your company’s data belongs to it. We process it only to run the service, in line with the privacy policy. You can ask for an export of your data before the account is closed.
8. Availability
We aim to keep the service running without interruption, but it depends on factors outside our control such as the internet at your office, your operator’s lines, bridge devices and service providers. We may suspend the service temporarily for maintenance and updates.
9. Intellectual property
The platform, its apps and the QuipCalls brand belong to GO RICH MARKETING LLC. A subscription gives you the right to use the service for its duration and transfers no ownership of any part of it.
10. Limitation of liability
The service is provided “as is”. To the extent the law allows, we are not liable for indirect damages, lost profits or missed calls, and our total liability does not exceed what you paid us for the three months before the claim.
11. Termination
You can stop the subscription at any time by notifying us, effective from the end of the current billing cycle. After termination, account data is deleted in line with the privacy policy.
12. Governing law
These terms are governed by the laws of the United Arab Emirates, and its courts have jurisdiction over any dispute arising from them.
13. Changes and contact
We may update these terms and publish the new version on this page with the update date. For questions: info@quipcalls.com.