Security and privacy
Your customers’ calls and their recordings are among your most sensitive data. This is how we protect them, in plain words.
Full isolation between companies
Each company is a separate account. Its people, numbers, calls and recordings are visible to no other company on the platform.
Encrypted connections
The dashboard and the mobile app talk to the server over HTTPS, and the browser softphone uses a secure channel.
Protected passwords and keys
Passwords are stored hashed and cannot be read. AI provider keys are stored encrypted and never shown again after they are entered.
Granular permissions
You decide who plays recordings, who reads messages and who changes settings. Agents see only their own calls.
Hosted in the UAE
The servers are in a data center in Abu Dhabi, and the database is not exposed to the internet.
Strong bridge credentials
Connection details for bridge devices are generated randomly and long, so there are no guessable passwords.
A shared responsibility
What we take care of
Securing the servers and connections, isolating each company’s data, and keeping the platform up to date.
What your company takes care of
Choosing strong passwords, granting permissions only to those who need them, removing accounts of people who leave, and telling callers about recording where the law requires it.
Frequently asked questions
Who owns the call data?
Your company. You are the controller of your call and customer data, and we process it on your behalf only to run the service.
Do QuipCalls staff access my recordings?
We do not look at the content of your calls unless you ask us to in order to solve a technical problem.
Is my data shared with third parties?
We do not sell data or share it for marketing. Limited data reaches operational providers only, such as Apple and Google for call notifications, and the AI provider if your company enables it.
Ready to run your call center on the lines you already have?
Tell us how many agents you have and what kind of lines you use, and we will show you the system working for your case, step by step.