Everything a call center needs, in one platform
From the first ring to the last report: taking and distributing calls, the agent’s tools, AI and oversight — all in Arabic and English, on the lines your company already has.
How a call is received and where it goes.
IVR menus
“Press 1 for sales, 2 for support” menus that greet and route callers without a receptionist.
Learn moreQueues & call distribution
Fair call distribution, with an automatic callback instead of a long wait.
Learn moreCall recording
Automatic recording, fast search, and permissions that decide who listens.
Learn moreBusiness hours & voicemail
Working schedules and holidays, plus a one-tap manual open or close for emergencies.
Learn moreContacts
The customer’s name, company and tags on screen the moment the phone rings.
Learn moreSMS inbox
Your company SIM’s texts in one inbox, with replies sent from the same number.
Learn moreTools for your people, wherever they are.
Browser softphone
A headset and a browser: answer, transfer, hold and categorise on one screen.
Learn moreAgent mobile app
Company calls on the agent’s phone — it rings even when the app is closed.
Learn moreRoles & permissions
Built-in and custom roles, with a permission for every page and action.
Learn moreCall & SMS campaigns
Automatic dialling of a list, with answered calls handed straight to an agent or an AI assistant.
Learn moreKnow what is happening now and what happened yesterday.
Live monitoring
Who is talking, who is waiting and the longest wait — with listen, whisper and join.
Learn moreReports & analytics
Service level, abandoned calls and every agent and queue — with Excel export.
Learn moreCall quality evaluation
Scorecards with criteria and points, and a draft filled by AI for the supervisor to approve.
Learn moreAlerts & scheduled reports
An alert when waits grow or a line drops, and a recurring Excel report in your inbox.
Learn moreReady to run your call center on the lines you already have?
Tell us how many agents you have and what kind of lines you use, and we will show you the system working for your case, step by step.