Business hours and voicemail: after-hours calls are never lost
The customer who calls at nine in the evening deserves an answer too. Attach each number to a working schedule and decide where its after-hours calls go: voicemail your team hears in the morning, or an AI voice assistant that answers right away.
Schedules for every weekday
Different hours per day, and separate schedules for different departments.
Holidays by date
Add public holidays once and the system applies them automatically.
Manual open or close
Open or close now regardless of the schedule: for one hour, four hours, until the end of the day, or until you clear it.
Organised voicemail
Messages appear on one page with the caller’s number and time, and you can see what has been heard.
Your choice of after-hours destination
Voicemail, a recorded message, an on-call queue or the AI assistant.
How to get started
Create the schedule
Set the hours for each day and add holidays.
Attach it to a number
Choose the open and after-hours destination for each number.
Follow up voicemail
Listen to messages in the dashboard and call back in one tap.
Frequently asked questions
Do schedules follow my country’s time zone?
Yes. Every company has its own country and time zone, and schedules are evaluated in the company’s time.
How do I close the call center suddenly in an emergency?
On the Business hours page press “Close now” and choose for how long. Numbers return to the schedule automatically afterwards.
Can an AI assistant answer instead of voicemail?
Yes. Choose the AI assistant as the after-hours destination and it will answer frequent questions and take the customer’s request.
Related features
IVR menus
“Press 1 for sales, 2 for support” menus that greet and route callers without a receptionist.
Learn moreAI voice assistant
Answers in a natural voice from your company’s information and hands over to a person when needed.
Learn moreQueues & call distribution
Fair call distribution, with an automatic callback instead of a long wait.
Learn moreRelated articles
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IVR Guide: How to Design a Phone Menu Callers Can Follow
What an IVR auto-attendant is and how to design a clear phone menu: short options, the right order, after-hours handling, a path to a human, and testing.
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