Support and help
Quick fixes for what users run into most, and how to reach us if you cannot find the answer.
Who to ask
An employee of a company that uses QuipCalls
Your company admin creates your account and changes your password, permissions and queues. Start with them.
A company admin or supervisor
Contact us directly with any question about setup, connecting lines or your plan.
Quick fixes
I cannot hear the caller, or they cannot hear me
Make sure the browser or app is allowed to use the microphone and that the right headset is selected in your device settings. The “connection status” indicator in the dashboard shows where the problem is.
The app does not ring when closed
Enable notifications for the app in your phone settings, exclude it from battery saving on Android, and check that your status is “available”.
I am not receiving calls
Check that your status is “available” and that you are a member of the right queue and not paused in it. A supervisor can see this in the live monitor.
I forgot my password
Ask your company admin to set a new password from the Team page.
The line shows “offline”
Make sure the bridge device is on and connected to power and the internet, then review the connection details on the Line bridges page.
Deleting your account and data
Your company admin can delete your account from the dashboard at any time. You can also ask us to delete your account and data through the channels below, and we will coordinate with your company as the account owner.
Contact support
Tell us your company name, what you were trying to do and what you saw — with a screenshot if possible.