Granular roles and permissions: everyone sees only what concerns them
Not everyone in the company needs to hear every recording or edit the IVR. QuipCalls starts you with three built-in roles that are enough for most companies, and lets you add a custom role when you need special permissions.
Three built-in roles
An admin who configures everything, a supervisor who watches, reads reports and plays recordings, and an agent who takes calls.
Custom roles
Create a role such as “Quality lead” and choose its permissions page by page.
Granular permissions
Viewing is separate from editing: playing recordings, tagging calls, evaluations, campaigns, settings and more.
Teams
Organise people into teams and filter reports and the live monitor by team.
Full isolation between companies
Each company is a separate account: its people, numbers and data are invisible to everyone else.
How to get started
Start with the built-in roles
Add your people and pick a role for each.
Add a role when needed
Choose the pages and actions it is allowed.
Organise teams
Group people into teams to filter reports and monitoring.
Frequently asked questions
Can an agent see colleagues’ calls?
No. Agents see only their own calls; supervisors and admins see the company’s calls according to their permissions.
Can I stop a supervisor from playing recordings?
Yes. Playing recordings is its own permission that you grant or withhold in a custom role.
Related features
Live monitoring
Who is talking, who is waiting and the longest wait — with listen, whisper and join.
Learn moreCall recording
Automatic recording, fast search, and permissions that decide who listens.
Learn moreSMS inbox
Your company SIM’s texts in one inbox, with replies sent from the same number.
Learn moreReady to run your call center on the lines you already have?
Tell us how many agents you have and what kind of lines you use, and we will show you the system working for your case, step by step.