Privacy policy

1. Who we are and our role

QuipCalls is a cloud call center platform provided by GO RICH MARKETING LLC to businesses. The company that subscribes to the platform (“your company”) is the controller of its call, customer and employee data, and we process that data on its behalf to run the service.

The mobile app is a work tool for employees of subscribing companies and only works with an account issued by the employer.

2. Data we process

• Account data: name, email, extension, role and permissions, as entered by your company’s administrator.
• Call data: caller and called numbers, time, duration and outcome, category, tags and notes, and call recordings if your company enabled them.
• Company contacts and SMS: what your company keeps in the system and what arrives on its lines.
• Audio: the microphone is used during calls only, to carry your voice to the other party.
• Device data: device model, operating system and app version, and the push token, to deliver calls while the app is closed.
• Website data: this website uses no tracking or advertising cookies. Your browser keeps your theme preference (light or dark) locally on your device only. The contact form opens WhatsApp or your mail app with a ready message and is not stored on the site.

The app does not read your personal contacts, photos or location, shows no ads, and we do not sell data.

3. Why we process it

Only to run the service: delivering calls and messages, showing caller information, keeping your company’s work records and reports, sending call notifications and alerts, and protecting the service from abuse.

4. Artificial intelligence

AI features are optional and enabled by your company. When the AI voice assistant is enabled, the AI provider chosen by your company processes the audio and text of the calls the assistant answers. When call analysis is enabled, the provider processes the recordings of the calls being analysed.

5. Third parties

• Apple and Google: push delivery (APNs and Firebase Cloud Messaging); they receive the push token and the notification content only.
• Hosting provider: Oracle Cloud, in a data center in Abu Dhabi, United Arab Emirates, where the system’s servers run.
• AI provider: only if your company enabled AI features, as described above.
• Your company’s telecom operator: calls and messages travel over your company’s lines with its operator.

We do not share data with anyone for marketing or advertising. We may disclose data where the law requires us to.

6. Retention

Data is kept while your company’s account is active, or for the period your company sets. When a company’s account is closed, its data is deleted within a reasonable period unless the law requires us to keep some of it.

7. Security

Connections to the server are encrypted (TLS). Passwords are stored hashed and AI provider keys are stored encrypted. Sign-in data in the mobile app is kept in the phone’s secure storage. Each company’s data is isolated from every other company’s.

8. Your rights and account deletion

For requests to access, correct or delete your data, contact your company’s administrator first, as the account owner and data controller. Your company’s administrator can delete your account from the dashboard.

You can also ask us directly through info@quipcalls.com, and we will coordinate with your company.

9. Children

The service is intended for businesses and their employees and is not directed at anyone under 18.

10. Changes to this policy

We may update this policy when the service or legal requirements change. We publish the new version on this page with the update date.

11. Contact

GO RICH MARKETING LLC — United Arab Emirates. For privacy matters: info@quipcalls.com.